TSB Technology
Frequently Asked Questions:
The DO NOT list - A list of DO NOT instructions.
Technology Request Form - Technology Trouble Ticket Form
What if I have a Hardware problem?
1. The first step in to always reboot the machine. (This will solve 95% of hardware problems)
2. If the problem continues submit a technology trouble ticket and include a detailed history of problem and wait for an email reply or a visit.
NOTE: You may ask your TCM to see if they can be additional help.
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What if I have a Software Problem?
1. Reboot
2. Read the Help menu (very useful with Microsoft applications)
3. Check the Technology area of the website for instructions.
4. Check the Internet for resources.
5. Contact the POC (point of contact) for that program or submit a technology trouble ticket.
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What if I have a Blind Technology problem?
1. Reboot all the equipment.
2. Make sure everything is plugged in well.
3. Read the help menu or instruction manuals.
4. If the problem continues, email Bill Schenk or submit a technology trouble ticket.
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What if the computer won't let me install a program?
All software installed on State computers must be state owned. You cannot bring any software from home and install on any computer. You should not download any software (with a few exceptions) from the Internet.
If you have ordered software through the school and it has been received or if there is a standard state program in which your computer does not have, then email Steven Sanders or submit a technology trouble ticket.
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What if I want a new computer or accessory?
Speak with your supervisor about it and they can address the issue with Mr. Sanders.
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What if I need a new print cartridge?
Submit a technology trouble ticket with the State tag, Model, and location information and technology will replace. It will take a few days for the cartridge to be delivered to the Technology Dept.
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When do we leave our computers on?
You should leave your computers on during the week and turn them off for the weekend.
What do I do if I would like to check out a digital camera, camcorder, or projection display?
These items are available from the library's audio/video department. Please give yourself enough time to be acquainted with the devices before your activity.
How do I back up to my U: Drive?
The U: drive is your secure area on one of our file servers on campus. You can save or backup all of your information in the event that your computer crashes of you need to access your information from another computer on campus.
Your f: drive is accessible under "My Computer" as are all of your drives. To backup your information on the U: drive, you should copy all of your files from 'My documents', your 'desktop', and 'my favorites'. These are the most common areas to which users save files. If you know of other locations that you use, backup these areas as well. This can be done by using the drag and drop method or copy and paste method. It's suggested that you should backup your files weekly or more often if you make changes to important files.
How do I add a network Printer?
You do not need your TCM to install a network printer. This can be done by a normal user and you must be logged in to do so. Network printers are specific to users - they must be setup for each user's login individually.