******************************************************************************* name: Dick Metsker tag: L10793 building: Building 16 room: ware B1: Submit Remote Name: 10.1.3.128 Remote User: Date: 07/07/08 Time: 02:54 PM problem: Received an email from Josh. reads as follows: Regarding the issues you are having with your DuraLabel Pro, it sounds possible that your drivers have stopped functioning correctly. I would recommend removing the old driver from your computer, and installing a new copy from our website. If this does not resolve the issue, please let me know and we will see what else we can do. ******************************************************************************* name: Lilnda Lawrence tag: c38673 building: Building 1A room: 147 B1: Submit Remote Name: 10.1.3.101 Remote User: Date: 07/08/08 Time: 08:33 AM problem: The last three days when printing out on the printer, when it is in use most of the time it sounds like a squealing pig as it is printing out. ******************************************************************************* name: Frank Alexander tag: L10637 building: Building 1A room: 152 B1: Submit Remote Name: 10.1.3.206 Remote User: Date: 07/09/08 Time: 12:05 PM problem: The computer shts off in a sleep mode. When logging on No Internet or U drive access. When logging off and logging back on sometimes have to do this 2-3 times to get internet. When shutting down computer then sometimes internet therwe but sometimes have to shut down compute3r twice. Need computer to stay on all day so that between periods I can access internet for messages and send merssages. It is extremely inconveniet to boot and re-boot or log off 2-3 times to get service. Thank you for your help. ******************************************************************************* name: Allison Conway tag: k10211 building: Building13 room: na B1: Submit Remote Name: 10.1.3.62 Remote User: Date: 07/11/08 Time: 12:50 PM problem: Last summer my laptop was suppposed to have word 2007 installed. It was not. Last October I sent in a request for it to be installed. It has not been installed yet. I will be back on August 6th. I would like for it to be installed before then. The laptop is kept in a drawer in the desk by the back door. Allison Conway ******************************************************************************* name: Linda Lawrence tag: C38673 building: Building 1A room: 147 B1: Submit Remote Name: 10.1.3.101 Remote User: Date: 07/14/08 Time: 10:43 AM problem: When you were working on my computer, the email got messed up. I can not get in to my inbox, outbox, sent, deleted or anything. Also, did you do anything with my TSB inventory for May? We were just audited and it was perfect, and when I get into it today, it is not there, I have an old one for May before corrections that is so way off, I can not use. HELP ******************************************************************************* name: RICK ALLISON tag: K70604 building: Building 17 room: 108A B1: Submit Remote Name: 10.1.3.49 Remote User: Date: 07/15/08 Time: 06:36 AM problem: Monday my printer started spooling paper as soon as i turned it on.I tried to turn power off to reset but it still keeps spooling out paper.Is it possible to see about this today.I came in the last two days early before my classes at the tosha convention to do some work on the computor but unable to use the printer. thanks; rick ******************************************************************************* name: Suzanne Rutledge tag: 700 building: Select room: B1: Submit Remote Name: 10.1.3.80 Remote User: Date: 07/16/08 Time: 10:18 AM problem: ******************************************************************************* name: Suzanne Rutledge tag: 7004665 building: Building 1A room: 4 B1: Submit Remote Name: 10.1.3.80 Remote User: Date: 07/16/08 Time: 10:19 AM problem: ******************************************************************************* name: Suzanne Rutledge tag: 7004665 building: Building 1A room: 4 B1: Submit Remote Name: 10.1.3.80 Remote User: Date: 07/16/08 Time: 10:35 AM problem: Hello, It's me again. E-mails from off campus are returning to sender with the notation Delivery Failure. Have I clicked something or pushed the wrong keys. I deleted e-mail columns and sent columns but that didn't help??? P.S. You may get three of these requests on account that I received a Thank you and hadn't completed my request! lol Suz ******************************************************************************* name: Rick Allison tag: k10166 building: Building 17 room: 108a B1: Submit Remote Name: 10.1.3.49 Remote User: Date: 07/16/08 Time: 03:51 PM problem: Steven, Thanks for fixing my printer.I still are having a problem with how long it is taking to open things while on the internet.It will come up with the progress bar and either stop or open after a while.Has something changed sence last week? I did delete about everything in my sent,delete,trash can,cookies.Is there anything else i can do to speed things up a bit? Thanks; Rick